VECTORIZED FILE TYPES - STRONGLY PREFERRED:
Vector files are directly compatible with our software (thus no additional charges beyond the standard $35 set-up fee for artwork or setup). Please be sure that all text and images are converted to outlines.

.eps - A common vectorized file type that works well with several different programs.

.ai - An Adobe Illustrator file. We accept versions up to Adobe CS3.

.cdr - A CorelDraw file. We accept versions up to CorelDraw x4.

RASTER FILE TYPES - ACCEPTABLE:
Raster files are useful for full color graphics or as a guidelines for us to create your sign or artwork (there maybe additional charges beyond the standard $35 set-up fee).

.tiff - This file is a raster image (scanned) and contains no points or lines. Please save at 250dpi or better when using for full color graphics.

.psd - Adobe Photoshop file. This file is a raster image (scanned) and contains no points or lines. Please save at 250dpi or better when using for full color graphics.

.jpg - This file is a raster image (scanned) and contains no points or lines. Please save at 250dpi or better when using for full color graphics. Lesser quality is acceptable when using merely as an example.

.pdf - Adobe Acrobat file.

FORMATS FOR VIEWING ONLY:

.bmp -This file is a raster image used for on-screen viewing and is not recommended.

.gif - This file is a raster image used for on-screen viewing and is not recommended.

.doc - Microsoft Word file. Acceptable for example or text only.

FORMATS NOT ACCEPTED:

.pub ?This is a Microsoft Publisher format is not acceptable. If you have publisher, you can 'save as' a preferable format such as a .jpg.

QUARK - Quark files are not acceptable.

GUIDELINES:

E-mail your files to sales@samsign.com.

The ‘SUBJECT?line of your message should read: ARTWORK SUBMISSION / “Your Company Name?/ “sales representative’s name (optional)?

In the body of the message please include your contact information and any instructions concerning your artwork that would help our art department with your design.

If your sign is not submitted at full size, please indicate what the finished size should be.

Multiple files should be attached and sent in the same message. We currently have a 10 MB file size limit on incoming artwork, so be sure your combined files sizes do not exceed this maximum.

If a proof is required upon completion of your design, it will be faxed or emailed to you for approval.

Feel free to call us at 800-451-9878 or e-mail us at sales@samsign.com before sending your files for any tips or suggestions we might have on your specific software to get the best quality finished sign.    

When emailing an electronic photo file (PC-platform only):

-          We accept electronic photo files on 3.5?floppy disk, 100MB Zip disk, CD-ROM, or through email at sales@samsign.com.

-          The ‘SUBJECT?line of your message should read: Photo Submission / “Your Name?/ “sales representative’s name (optional)?

-          Your photo should be scanned as near reproduction size as possible (at least 5”x7? at 300 pixels per inch resolution or better.

-          E-mailed photos should be at or near reproduction size and have a resolution of at least 300 pixels per inch.

-          Acceptable file formats for photos are .jpg, Photoshop (.psd) and .tiff

When mailing a photograph:

-          Provide a high quality 4”x5?or 5”x7?color photograph on professional grade paper. We cannot accept photos printed on a desktop printer.

-          Please do not paper clip your photo. Secure it in an envelope with cardboard or a file folder cut to fit the photo.

Additional Information:

-          Use contrasting colors in your photo. For example: dark clothes/light background or vice versa.

-          Photos taken with softening filters may appear out of focus or fuzzy. Please make sure the photo you submit is sharp and clear. We are electronically reproducing and enlarging the photo that you submit.

-          Slight color variations may occur when transferring your color photo to our digital imaging process.

Order anytime at www.samsign.com. Our email is sales@samsign.com. Also our customer service representatives are available to serve you from 8:00am to 6:00pm EST, Monday through Friday at 800-451-9878 / (770) 987-9898. You may also fax us at 800-987-5131 / (770) 987-5131. We accept Master Card, Visa, American Express, and Discover. We do accept payment by check, but orders are not processed until payment is received in full. Mailing address:            

Custom Sign Sam's         2905 Amwiler Road  Suite D    Atlanta, GA 30360

Production Time
Stock items that do not require custom information added to them, ship within 1-2 working days (except when stock items are backordered). Our standard production time is 5-10 business days once all artwork has been received and approved.

Shipment
All orders are shipped F.O.B. via Fedex ground service.  Next Day Air and 2^nd Day Air is available at an extra charge (all Hawaii and Alaska orders must be Next Day or 2^nd Day Air only). For residential deliveries there is a surcharge. Please advise us at the time of your order if you have any special delivery instructions.

Returns and Adjustments
All returns and adjustments must be requested within 30 days of receipt of invoice. Shipping is non-refundable. Re-stocking fees may apply to certain items.

Artwork/Photo Submission
Please see our artwork/photo submission page.

Notice
Prices and specifications on this website super-cede any previous information and are subject to change without notice. We reserve the right to correct typographical errors.